London Heathrow has had a bad rep for a long time. Some is legit, some is not deserved, in my opinion.
The Heathrow British Airways baggage handlers' shift ended in the middle of unloading our plane to find two passengers' bags who didn't board. The next shift didn't come on for about 45 minutes so we sat and sat on the unmoving plane for at least an hour and a half till we got permission to use the runway.
The queues went on for miles but every employee at Heathrow was polite. Interestingly I expected their English to be better than Amsterdam or Paris's airports and it was - but most of the people we interfaced with did not speak English as their first language.
Heathrow has amazing escalator systems going up three or more levels. Our kids thought this was novel.
It has lots of shopping and places to eat. There was even a cash machine.
The seats seemed clean and new.
The ladies bathrooms were clean with free hand cream!
There was this amazing soft play area too - with separated zones for babies and older kids - and an attendant who supervised the play! The best part was that there was a loooooooong couch-like object running alongside and many parents were lying down and napping while their spouse watched the kids.
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